We take your privacy seriously. Find out exactly what data we collect, how it is used, and your rights as a Won99 member to control your own personal information.
Six core principles that guide how we handle your data every day
All data transmitted between your device and Won99's servers is protected by 256-bit SSL encryption — the same security standard used by leading Malaysian banks such as Maybank and CIMB. No one can intercept or read your communications with our platform.
Won99 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your information belongs solely to you — we use it only for platform operations and legal compliance as outlined in this policy.
You have the right to access, correct, download, or request deletion of your personal data at any time. Won99 provides an account settings portal where you can manage your privacy preferences, communication settings, and the data stored by our platform.
All member personal data is stored on servers protected by a multi-layered security system, including firewalls, intrusion detection systems, and strict access controls. Only authorised personnel with a legitimate business need may access member data.
In the event of any security incident affecting your data, Won99 is committed to notifying affected members in a timely manner and taking the necessary remedial steps promptly without delay.
Won99's privacy policy and data handling practices are structured in accordance with internationally recognised data protection standards. This ensures your data is handled with a consistent and accountable level of protection across the board.
Your privacy is not just a checkbox to us. It is a genuine responsibility we have taken seriously from the very first day Won99 was built, right up to today.
— The Won99 Privacy & Security TeamThis Privacy Policy describes how Won99 ("we", "our platform") collects, uses, stores, and protects your personal information ("you", "member") when you use our online casino platform at won99.in and any related mobile applications.
By registering for or using the services of Won99, you agree to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, you should not use the Won99 platform.
This policy applies to all Won99 members in Malaysia regardless of how they access the platform — whether through a web browser on a computer, a mobile phone, or our official app. It also applies to anyone browsing our website even if they have not yet registered as a member.
This document is prepared in Bahasa Melayu as the primary language for the convenience of Malaysian members. Should a translated version exist, the Bahasa Melayu version shall be the valid and binding version in the event of any discrepancy.
Won99 collects various types of information when you use our platform. Below are the main categories of data we collect, along with specific examples:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Registration form, KYC process |
| Contact Information | Malaysian phone number, email address | Account registration, OTP verification |
| Financial Information | Bank account numbers, e-wallet account holder names | Deposit & withdrawal processing |
| Usage Data | Games played, total bets placed, session duration | Automated platform records |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies |
| Communication Data | Live chat records, support emails, complaint history | Interactions with the support team |
We does not collect data that is not required for platform operations. Won99 does not request credit card information directly — all transactions are processed through certified third-party payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks).
Won99 does not knowingly collect data from individuals under the age of 18. If we discover that a minor's data has been collected without parental or guardian consent, we will delete that data immediately.
Won99 only uses your personal data for legitimate, stated purposes. Below are the primary purposes for which your data is used:
Won99 does not sell your personal data to any party. However, we may share your data with a limited category of third parties in the following circumstances only:
Some of our service providers may operate outside Malaysia. In such cases, we ensure that adequate data protection agreements are in place before any data transfer takes place, and only the minimum necessary data will be shared.
Won99 invests seriously in security infrastructure to protect your personal data. The technical and organisational security measures we implement include:
While we take every reasonable measure to protect your data, no security system is completely impenetrable. We encourage you to take protective steps on your end as well — use a strong password, enable 2FA, and never share your login details with anyone.
Won99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the Won99 platform. For more information on managing cookies, refer to the Help section of your web browser.
As a member Won99, you have the following privacy rights, which you may exercise at any time by contacting our team:
Request a copy of all personal data we hold about you. We will provide a complete report within 30 days of your request.
Request corrections to inaccurate or incomplete personal data. Some data can be updated directly by you through your account settings.
Request the deletion of your personal data subject to certain legal obligations — we may be required to retain specific records for legal compliance purposes.
Ask us to restrict how we process your data in certain circumstances, such as when you are disputing the accuracy of the data.
Request your data in a machine-readable format (such as JSON or CSV) so you can transfer it to another platform if needed.
Object to the processing of your data for direct marketing purposes at any time. You may also object to data use for other purposes under certain circumstances.
To exercise any of the above rights, contact the Won99 Privacy team by email at support@won99.in or through our platform's 24/7 live chat. Please include your account number and specify which right you wish to exercise. We will respond within 30 days.
Won99 does not retain your personal data for longer than is necessary for the purposes set out in this policy or to fulfil any related legal obligations.
Won99 may send you marketing communications about the latest promotions, bonuses, new games, and special offers — but only if you have given consent to receive such communications during registration or through your account settings.
You have full control over the marketing communications you receive from Won99:
Please note that opting out of marketing communications does not affect the receipt of essential transactional communications such as deposit confirmations, account security notifications, and required policy updates. These communications are considered necessary for account operation and cannot be fully disabled.
Won99 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or newly launched platform features.
When we make significant changes to this policy, we will:
Continued use of the platform Won99 after an amendment takes effect means you accept the updated policy. We recommend reviewing this page periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Won99 handling your personal data, please contact us through the following channels:
If you are not satisfied with our response to your privacy enquiry or complaint, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Understanding our genuine commitment to protecting Malaysian players' data
If you have ever signed up on any online platform before, you know how easy it is to click "I Agree" without reading a single word. We get it — long privacy pages packed with legal language are not exactly a pleasant read. But we think it matters that you know, in plain and simple terms, exactly what happens to your data when you use Won99.
The first thing you need to know: Won99 does not sell your data. Not because the law prohibits it — but because that is simply not how we do business. The trust of Malaysian players is the most valuable asset we have, and no amount of money is worth selling it to advertisers or data brokers. So if you have ever wondered why you suddenly started receiving game ads from other companies after signing up at an online casino — that is not how we operate at Won99.
From a technical standpoint, Won99 uses 256-bit SSL encryption for all communications between your device and our servers. This means when you log in, make a deposit via Touch 'n Go eWallet or DuitNow, or updating your account details, all such information is transmitted in a form that cannot be read by any third party intercepting your connection. This is not an optional or add-on feature — it is the baseline standard we uphold for every session, for every member.
About financial records — this is something many people are not aware of. When you make a deposit or withdrawal at Won99, those transaction records are required to be retained for a specified period under Malaysian financial law. This is not because we want to monitor you — it is a legal requirement related to anti-money laundering regulations that applies to all financial institutions and payment platforms in the country. These records are stored in encrypted form and can only be accessed under circumstances prescribed by law.
One aspect that Won99 we genuinely care about is how data is used to support responsible gambling. Our platform analyses usage patterns in aggregate to identify signs that a member may need help or support. This is not about penalising or restricting — it is about enabling us to reach out to members who might benefit from encouragement to use the self-control tools we provide. Individual privacy is fully maintained throughout this process.
For players who play on Won99 on a mobile device — as the majority of our players do — mobile privacy has additional dimensions worth considering. We recommend using a trusted WiFi connection or your own mobile data (not a password-free public WiFi) when making transactions. Enable your device's screen lock and never leave your phone unattended during an active gaming session. These simple steps, combined with the protections we have in place, provide a very strong layer of security for your data and account.
Finally, we want you to know that this Privacy Policy is not a static document we wrote once and set aside. It is updated regularly to reflect changes in technology, legislation, and industry best practices. Whenever we make significant changes, we will notify you. And if you have any questions — even ones that seem minor — the Won99 available to assist via live chat 24/7. Your privacy is a shared responsibility, and we are here to ensure we fully uphold our end of it.
Six key rights you have as a Won99 Malaysia member
You have the right to know what data we hold about you. Request a full data report at any time by emailing support@won99.in.
Is your information incorrect? You can update it yourself through your account settings, or reach out to our customer support team to have it corrected.
Request the deletion of your data subject to certain legal requirements that obligate us to retain records for a specified period.
Request your data in a machine-readable format for transfer or storage. We will provide this within 30 days.
Unsubscribe from all marketing communications at any time without affecting your receipt of important account notifications.
Ask us to restrict how we process your data in certain circumstances, such as when you are disputing the accuracy of the data.
The most frequently asked questions by Malaysian players about data privacy at Won99
How we use data to protect member wellbeing while respecting privacy
We analyse playing patterns to identify early signs of problem gambling — all handled confidentially and solely to protect our members.
Your deposit and session limit settings are confidential personal information — not shared with any party except as required for platform operations.
Self-exclusion records are treated with the highest level of confidentiality and are only accessible to responsible team members who require them to carry out their duties.
Using Won99's self-control tools will not affect the service you receive. We fully respect your choices, without judgment.
Register a free account with complete confidence — your data is protected by the highest security standards. Claim your welcome bonus of up to RM 600 and enjoy over 1,200 games.
This Privacy Policy should be read together with Won99 Terms & Conditions and Responsible Gambling Guide of ours, all of which form a comprehensive protection framework for Won99 Malaysia members. For any privacy-related enquiries, contact us at support@won99.in or via the Won99 platform's live chat, available 24/7 in Bahasa Melayu.