Won99 Terms & Conditions – Complete Guide for Malaysian Players

Welcome to Won99, an online casino platform built specifically for Malaysian players. This Terms & Conditions document constitutes a legally binding agreement between you ("Member") and Won99 ("Platform") governing your use of all services, games, and features available on won99.in and any associated mobile applications.

By completing the registration process, clicking the "Register" button, or simply accessing and using any part of the platform Won99, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions in this document, as well as our Privacy Policy and Responsible Gaming Guidelines, which form part of this overall agreement.

If you disagree with any part of these terms, you should not register for or use Won99's services. Continued use of the platform following any amendment to the terms constitutes acceptance of the amended terms.

To register and use the services of Won99, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration. won99 does not permit the use of the platform by underage individuals under any circumstances.
• A Malaysian citizen or permanent resident who is physically located in Malaysia at the time of using the services.
• Have an active and valid Malaysian phone number for OTP verification.
• Never been designated as an individual prohibited from gambling activities by any relevant body or authority.
• Register under your own name and not on behalf of anyone else. Accounts are personal and non-transferable.
• Does not have an active Won99 account or one that was previously closed due to a terms violation.

Won99 reserves the right to request identity verification documents at any stage — including during registration, prior to withdrawal, or during periodic reviews. Documents that may be required include a copy of your identity card (MyKad), bank account details, or proof of current address. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension until verification is completed.

Each member Won99 are fully responsible for the security of their account. This includes choosing a strong and unique password, not sharing login credentials with anyone, and ensuring no unauthorised party can access your account.

Won99 will not request your password via email, WhatsApp, live chat, or any other channel under any circumstances. If anyone claims to be a Won99 representative and asks for your password, it is a scam — do not provide it and report it to us immediately.

• Enable two-factor authentication (2FA) for an extra layer of security — strongly recommended for all accounts.
• Log out of your account after every session, especially when using a shared device or public WiFi.
• Report any suspicious activity on your account to the won99 support team immediately via live chat or email at support@won99.in.
• Keep your account email address and phone number up to date whenever they change, so you never miss important communications from Won99.

Won99 is not liable for any losses arising from a member's failure to keep their account secure, including cases where a password is shared with another party, whether intentionally or otherwise.

All deposits into the account Won99 must use an approved Malaysian payment method registered under the same member's name. We do not accept payments from third parties or accounts that do not belong to the member.

• Minimum deposit: RM 10 per transaction.
• Funds are credited to your won99 account within seconds after payment is confirmed by the payment processor.
• won99 does not charge any processing fees for deposits — transaction costs, if any, are borne entirely by the platform.
• Failed deposits due to technical issues on the payment processor's end will be refunded within 1–3 business days.
• Won99 reserves the right to reject or suspend any deposit suspected of being linked to money laundering or fraudulent activity.

Withdrawal of funds from the account Won99 subject to the established verification process. Accounts that have not completed full KYC (Know Your Customer) verification may experience delays in withdrawal processing or be subject to lower withdrawal limits.

• Minimum withdrawal: RM 30 per transaction.
• Standard withdrawals are processed within 1–3 hours on business days for fully verified accounts.
• Withdrawals must be made using the same payment method as the most recent deposit — this is a standard anti-money laundering procedure.
• Won99 reserves the right to request additional verification documents before processing withdrawals that exceed certain limits.
• Withdrawals will not be processed if there is an ongoing investigation into any terms violation involving the account in question.
• Won99 VIP members are entitled to faster withdrawal processing and higher withdrawal limits based on their membership tier.

If your withdrawal takes longer than expected, please contact our customer support team Won99 via live chat, available 24/7. Please have your account ID and transaction details ready to help speed up the review process.

Won99 offers a wide range of bonuses and promotions to our members, including welcome bonuses, reload bonuses, weekly cashback, free spins, and a VIP programme with rakeback. All bonuses and promotions are subject to the specific terms stated in each offer.

General terms applicable to all bonuses Won99 are as follows:

• Rollover requirement: All bonuses must be converted to real money through wagering that meets the rollover requirement before any withdrawal can be made. The rollover requirement is stated in each individual bonus offer.
• Game contribution: Different games contribute different percentages toward rollover requirements. Slots typically contribute 100%, while table games such as baccarat and roulette contribute a lower percentage — details are available in the Bonus Terms.
• Validity period: Each bonus has a specified validity period. Any bonus that is unused or whose rollover requirements are not met within that period will expire and be automatically forfeited.
• One bonus at a time: Generally, only one active bonus is permitted at a time unless stated otherwise in the relevant promotion terms.
• Non-cashable bonus: Bonus value cannot be withdrawn directly as cash — it must first be converted through a valid rollover process.

All games available on the platform Won99 — including slots, live casino (baccarat, roulette, blackjack, dragon tiger, sic bo), poker, football betting (Malaysia Super League, EPL, and other leagues), and digital lottery — are each subject to their own specific rules, available in the game information section.

General principles that apply to all games on Won99:

• All game outcomes are determined randomly by a Random Number Generator (RNG) that has been certified by independent international auditing bodies. There is no human intervention or manipulation in any game result.
• Return to Player (RTP) information and house edge for each game are accessible in the relevant game information section on the Won99 platform.
• In the event of a technical disruption during gameplay that prevents the outcome from being recorded correctly, Won99 reserves the right to void the round in question and refund the member's wager.
• For Sports Betting, the odds displayed at the time a bet is placed are the odds that apply to that bet, regardless of any subsequent changes, except in cases of significant technical error.
• won99 reserves the right to reject, void, or suspend any bet suspected of involving fraud, manipulation, or a breach of terms.

The following activities are strictly prohibited on the platform Won99 and may result in immediate account closure, forfeiture of all balances, and legal action where applicable:

• Money laundering — using the won99 platform to transfer, conceal, or reinvest funds from illegal sources is a serious criminal offence.
• Identity fraud — registering using another person's personal information, falsifying documents, or providing false information during the KYC process.
• Use of bots and automated software — using any software, script, or automated tool to interact with the Won99 platform or its games.
• Bonus abuse — any attempt to exploit the bonus system through multiple accounts, coordination with other members, or any other unfair means.
• Hackers and cyber attacks — any attempt to hack, damage, or gain unauthorised access to won99's systems or data.
• Betting on behalf of others — using a won99 account to receive funds from third parties and place bets on their behalf is prohibited.
• Chargeback fraud — filing an unauthorized credit card or e-wallet chargeback after a valid wager has been settled.

Won99 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any terms in this document or Won99's related policies.
• Failure to provide requested identity verification documents within the stipulated time frame.
• Suspected involvement in money laundering, fraud, or other illegal activities through the platform.
• Member-initiated account closure or self-exclusion for responsible gambling reasons.
• Account inactivity for more than 12 consecutive months with no logins or transactions.

If your account is closed due to a terms violation, any real money balance unrelated to fraudulent activity will be returned to you once the investigation is complete. Bonus balances and funds associated with terms-violating activity will be permanently forfeited.

Members who voluntarily close their account may request to reopen it by contacting the support team Won99 — subject to review and approval by Won99.

Won99 takes our responsibility seriously in ensuring a safe and healthy gaming experience for all members. We offer a range of self-control tools accessible directly from your account settings:

• Daily/weekly/monthly deposit limits — set a limit on how much you can deposit within your chosen timeframe. This limit takes effect immediately and can be lowered at any time, but increasing the limit requires a 24-hour waiting period.
• Session time limit — set a maximum duration for each gaming session. The system will send a notification and can automatically log you out once the limit is reached.
• Temporary self-exclusion — pause your account for 24 hours, 7 days, 30 days, or 6 months, no questions asked. Contact customer support to activate this option.
• Permanent self-exclusion — the option to permanently close your account for those who feel that gambling has been affecting their life. This option cannot be reversed.

If you feel that gaming is beginning to affect your financial wellbeing, personal relationships, or mental health, please reach out to our support team Won99 immediately or seek help from Talian Kasih: 15999 (Ministry of Women, Family and Community Development Malaysia), available 24 hours a day.

Won99 is not liable for any loss, damage, or claims arising from:

• Technical disruptions, server failures, or internet connectivity issues beyond won99's direct control.
• Financial losses resulting from betting decisions made by the member themselves.
• Damage resulting from a member's own negligence in maintaining their account security.
• Indirect, incidental, or consequential losses arising from the use of the Won99 platform.
• Inability to access the platform due to maintenance that was announced in advance.

Maximum liability limit Won99 to any member under any circumstances shall not exceed the total actual deposits made by that member in the 30 days preceding the claim.

Won99 reserves the right to update, modify, or improve these Terms & Conditions at any time without prior notice. However, we will endeavour to inform members of significant changes through in-platform notifications, email, or a pop-up upon login.

The date of the last update is stated at the top of this document. Continued use of the platform Won99 after any amendment takes effect constitutes your acceptance of the revised terms. If you do not agree with the amended terms, you have the right to close your account at any time by contacting our customer support.